iPhone users who recently upgraded to iOS 11 may see some of the following results when using the ION360 U camera. Our engineers are currently working to resolve these issues as quickly as possible.
- Camera viewfinder may freeze after you've finished a live-stream
- The ION360 U app may freeze unexpectedly
Some users who have updated to iOS 11 report no issues with the app freezing. However, you may need to manually open the ION360 U app after turning on your camera to record either videos or images.
If you encounter these situations when using your ION360 U to record photos or videos, please contact our Customer Care agents here in Live Chat , or by emailing us at firstname.lastname@example.org. Our support team will work with you to get a solution.