iPhone users should update to the latest iOS release, and ensure you've installed all ION360 U app and firmware updates. If there are firmware updates to install, you will see a yellow dot when you go to Settings within the ION360 U app. Click on About, then down to Hardware Updates and follow the prompts to install.
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I've had the ion 360 for my iphone 7 for a year and a half and it's never connected once EVER :(
I have read about a firmware and hardware update but never get that option. I feel so sad that I spent $200 for this and never got to use it
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